Frequently Asked Questions

First and foremost your 100 % satisfaction and happiness is our main goal. If we do not meet or exceed your expectations please let us know. Below you will find some helpful info to our most asked questions. If you can’t find what you are looking for or still have a concern please feel free to email us at and we’ll be more than happy to help you out.

What size collar do I need?

Our collars are based on actual neck size, not collar length. For instance, if you have a dog with a 20″ neck, you should order a M size 19-23″ collar. Better yet, give us your dog’s exact neck measurement in the notes section during checkout. We’ll make the collar fit perfectly!

How do I measure my dog´s neck?

Simply, firstly, check out our handy guide that shows you the correct way to measure. If you don’t have a cloth measuring tape, use a string and then measure it with a ruler.

I just submitted an order when will my items arrive?

All goods are custom-made, which means manufacture commences according to the customer orders and payments. The period of delivery is 1-4 weeks after receiving of payment to our account.

Can I change my order?

If manufacture of the order has not been stared yet, you can still make a change. Write to us to check the status of your order.

Can I cancel my order?

Cancellation of an order is only possible if we have not started with manufacturing of collar. Write to us to check the status of your order.

Can you manufacture something for me what is not in your selection?

Yes of course, write to us. We have the experience and will strive to satisfy even the most demanding requirements of our customers.

Do you ship your products to foreign countries?

Yes, our products have enjoyed popularity among customers around the whole world.